CloseTheCall.com — AI Receptionist Service for Home Service Businesses
Please Read Carefully: These Terms of Service constitute a legally binding agreement between you and Quantum AI WebApps Digital LLC (operating as CloseTheCall.com). By accessing or using our Service in any way, you agree to be bound by all terms herein. If you do not agree, you must not use our Service.
These Terms of Service ("Terms," "Agreement") are entered into by and between Quantum AI WebApps Digital LLC, a Wyoming limited liability company with its principal place of business at 30 N Gould St # 43951, Sheridan, WY 82801 ("Company," "CloseTheCall," "we," "us," or "our"), and the individual or business entity accessing or using our Service ("Customer," "you," or "your").
By (a) clicking "I Agree" or any similar affirmation, (b) completing our registration process, (c) accessing or using any part of our Service, or (d) paying for a subscription, you acknowledge that you have read, understood, and agree to be bound by these Terms, our Privacy Policy, our Refund & Guarantee Policy, and any other policies referenced herein (collectively, the "Agreement").
If you are entering into this Agreement on behalf of a company, organization, or other legal entity, you represent and warrant that you have the authority to bind that entity to this Agreement, and references to "you" and "your" shall refer to that entity.
| Term | Meaning |
|---|---|
| "Service" | The CloseTheCall.com AI receptionist platform, including all software, APIs, dashboards, voice systems, booking tools, SMS notifications, and related features. |
| "AI Receptionist" | The artificial intelligence-powered voice agent that answers calls on your behalf, trained on your business information. |
| "Subscription" | Your recurring paid access to the Service under a selected plan. |
| "Customer Data" | All data you provide to configure your AI Receptionist, including business information, pricing, FAQs, and availability. |
| "Call Data" | Call recordings, transcripts, summaries, and metadata generated by the Service. |
| "Caller" | Any third-party individual who calls your forwarded business phone number. |
| "Setup Fee" | A one-time, non-refundable fee paid upon subscription to cover AI training and onboarding. |
| "Subscription Fee" | The recurring monthly fee paid for continued access to the Service. |
| "Confidential Information" | Any non-public, proprietary information disclosed by one party to the other. |
CloseTheCall.com provides a subscription-based AI receptionist service that includes the following features (subject to your selected plan):
We reserve the right to modify, update, enhance, or discontinue any feature of the Service at any time. For material changes that reduce functionality, we will provide at least 30 days' advance written notice to your registered email address. For enhancements and additions, no advance notice is required. We will never reduce your Service's core functionality without notice and the option to cancel without early termination fees.
We may use subcontractors and third-party vendors to deliver portions of the Service (e.g., telephony infrastructure, cloud hosting). We remain responsible for the acts and omissions of our subcontractors to the same extent as our own acts and omissions.
We may offer certain features as "beta," "preview," or "experimental." These features are provided as-is, without warranty, and may be discontinued at any time without notice. Beta features should not be relied upon for critical business operations.
To use our Service, you must:
You agree to provide accurate, current, and complete information during registration, and to promptly update this information as needed. Providing false or misleading information is grounds for immediate account termination.
You are solely responsible for:
We are not liable for any loss or damage arising from your failure to protect your account credentials.
Each business location or entity requires a separate account and subscription. You may not share a single subscription across multiple business entities or locations without subscribing to an appropriate multi-location plan.
We offer multiple subscription plans with different features and pricing. Current plans and pricing are displayed on our pricing page and may be updated from time to time. All prices are in USD unless otherwise stated.
| Plan | Monthly Fee | Setup Fee | Key Limits |
|---|---|---|---|
| Starter | $297/month | $497 (one-time) | Up to 500 calls/month |
| Pro | $497/month | $997 (one-time) | Unlimited calls, 1 location |
| Multi-Location | $797/month | $1,997 (one-time) | Unlimited calls, up to 3 locations |
Add-on services (e.g., Review Generation, Missed Call Text-Back, Lead Reactivation) are priced separately and billed in addition to your base plan.
A one-time Setup Fee is charged at the time of registration to cover AI training, onboarding, and configuration of your AI Receptionist. Setup Fees are non-refundable once onboarding has commenced. Onboarding is deemed to have commenced when we begin configuring your AI with your business information, which typically occurs within 24 hours of your registration.
Subscription Fees are billed on a monthly recurring basis. Your billing cycle begins on the date of your subscription activation. Subsequent charges occur on the same calendar day each month. You expressly authorize CloseTheCall.com and its payment processor (Stripe, Inc.) to charge your designated payment method on a recurring monthly basis without further authorization for each billing cycle.
We accept major credit and debit cards (Visa, Mastercard, American Express, Discover) processed through Stripe, Inc. All payment information is processed and stored by Stripe; we do not store full card numbers on our systems.
If a payment fails, we will:
Suspended accounts retain their data and AI configuration for up to 30 days. After 30 days of non-payment, your account may be terminated and data deleted in accordance with our data retention policy.
We reserve the right to change subscription pricing. You will be notified by email at least 30 days in advance of any price increase taking effect on your account. Continued use of the Service after a price change takes effect constitutes acceptance of the new pricing. If you do not accept a price increase, you may cancel your subscription before the new pricing takes effect.
All fees are exclusive of applicable taxes. You are responsible for all sales taxes, use taxes, value-added taxes (VAT), goods and services taxes (GST), and any other taxes or duties imposed by any governmental authority in connection with your use of the Service, excluding taxes based on our net income.
If your call volume exceeds your plan's included call limit in any given month, overage charges may apply at the rate specified in your plan details. We will provide reasonable notice before charging overages.
If you believe you have been incorrectly charged, you must notify us in writing at support@closethecall.com within 60 days of the disputed charge. We will investigate and respond within 10 business days. Initiating a chargeback or dispute with your payment provider without first notifying us constitutes a material breach of this Agreement and may result in immediate account suspension.
If we offer a free trial, the trial period and applicable terms will be communicated to you at the time of sign-up. At the conclusion of the free trial, your account will automatically convert to a paid subscription unless you cancel before the trial ends. You may be required to provide payment information to begin a free trial; your card will not be charged until the trial period expires.
During your onboarding period (the first 7 days after subscription activation), our team will work with you to configure your AI Receptionist. You are responsible for promptly providing accurate business information to enable proper configuration. Delays caused by your failure to provide required information may extend your onboarding period without affecting your billing cycle.
You may use the Service solely for lawful purposes in connection with your legitimate business operations as described during registration.
You expressly agree NOT to use the Service to:
Any scripts, FAQs, or content you provide to train your AI Receptionist must not contain false or misleading information, threats, harassment, discriminatory content, or content that violates any applicable law.
We reserve the right (but have no obligation) to review your use of the Service for compliance with this AUP. Violations may result in immediate suspension or termination of your account without refund.
You Bear Sole Legal Responsibility for Call Recording Compliance. CloseTheCall.com provides call recording as a technical feature. Whether you may lawfully use this feature depends entirely on the laws of your jurisdiction and the jurisdictions of your callers. We strongly urge you to consult a licensed attorney before enabling call recording.
By enabling call recording, you represent, warrant, and covenant that:
Our system includes a default call recording disclosure played to callers. You acknowledge that this default disclosure may not satisfy the requirements of all-party consent jurisdictions. You may customize the disclosure language from your dashboard, but you remain solely responsible for the adequacy of any disclosure under applicable law.
You agree to indemnify, defend, and hold harmless CloseTheCall.com and its officers, directors, employees, and agents from any claims, damages, fines, penalties, or expenses (including attorneys' fees) arising from your failure to comply with call recording laws. See Section 17 for the full indemnification clause.
You retain all right, title, and interest in and to your Customer Data and Call Data. Nothing in this Agreement transfers any ownership of your data to us.
You grant CloseTheCall.com a limited, non-exclusive, royalty-free license to access, process, store, and use your Customer Data and Call Data solely to: (a) provide the Service to you; (b) fulfill our legal obligations; and (c) improve platform performance using anonymized, aggregated data only. We will not use your individual call recordings, transcripts, or Customer Data for AI model training without your explicit opt-in consent.
You are solely responsible for the accuracy, completeness, and legality of all data you provide to us. We make no representations about the accuracy of AI responses that are based on inaccurate or incomplete information you provide.
You may export your Call Data and account data from your dashboard at any time during your active subscription. Data export may take up to 48 hours for large accounts. After subscription termination, export is available for 30 days only.
You are responsible for maintaining appropriate security controls on your end, including protecting your login credentials, restricting access to authorized users only, and notifying us promptly of any suspected security breaches.
CloseTheCall.com and its licensors retain all right, title, and interest in and to the Service, including all software, AI models, algorithms, source code, user interfaces, documentation, trademarks, service marks, trade names, logos, and all related intellectual property rights ("CloseTheCall IP").
We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service solely for your internal business purposes during your active subscription period. This license does not include any rights to sublicense, modify, adapt, translate, reverse engineer, decompile, or create derivative works based on the CloseTheCall IP.
Any feedback, suggestions, or ideas you provide to us regarding the Service may be used by us without compensation or attribution to you.
Our Service may integrate with third-party platforms and services (e.g., Google Calendar, Outlook, CRM systems, Stripe). Your use of third-party integrations is subject to the terms and privacy policies of those third parties. We are not responsible for the performance, availability, accuracy, or practices of any third-party service. By connecting a third-party service to your account, you authorize us to access and exchange data with that service on your behalf as described in our Privacy Policy.
We target 99.5% uptime for the core call-answering functionality of the Service, measured monthly, excluding scheduled maintenance windows. We do not guarantee 100% uptime and do not offer financial credits for downtime under standard subscription plans unless expressly stated in a separately executed Service Level Agreement.
We perform scheduled maintenance during off-peak hours (typically between 2:00 AM and 5:00 AM UTC on weekends). We will provide at least 24 hours' advance notice of scheduled maintenance that is expected to affect call-answering functionality.
In the event of an unscheduled outage affecting your Service, we will: (a) publish status updates at our status page; (b) notify you by email if the outage exceeds 2 hours; and (c) conduct a post-incident review for outages exceeding 4 hours.
We are not liable for any failure or delay in performance due to circumstances beyond our reasonable control, including acts of God, natural disasters, cyberattacks by third parties, internet infrastructure failures, government actions, pandemics, or telecommunications carrier failures.
Each party may disclose Confidential Information to the other in connection with this Agreement. Each party agrees to:
These obligations do not apply to information that: (a) was publicly known at the time of disclosure; (b) becomes publicly known through no breach of this Agreement; (c) was independently developed; or (d) is required to be disclosed by law or court order (with advance notice where permitted).
You represent and warrant that:
We represent and warrant that:
EXCEPT AS EXPRESSLY SET FORTH IN SECTION 14, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.
WE DO NOT WARRANT THAT: (A) THE SERVICE WILL MEET YOUR SPECIFIC BUSINESS REQUIREMENTS; (B) THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE; (C) THE AI RECEPTIONIST WILL HANDLE EVERY CALL PERFECTLY OR ACCURATELY IN ALL CIRCUMSTANCES; (D) THE SERVICE WILL GENERATE ANY SPECIFIC VOLUME OF BOOKINGS, LEADS, OR REVENUE FOR YOUR BUSINESS; OR (E) ANY ERRORS OR DEFECTS WILL BE CORRECTED.
AI Limitations: Our AI Receptionist is trained on general language models and your specific business data. It may occasionally misunderstand caller requests, provide inaccurate information, or fail to handle unusual call scenarios optimally. You should periodically review call transcripts and recordings to ensure quality standards are being met.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:
16.1 — Exclusion of Consequential Damages. IN NO EVENT SHALL CLOSETHECALL.COM, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, PARTNERS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOST PROFITS, LOST REVENUE, LOSS OF BUSINESS, LOSS OF DATA, LOSS OF GOODWILL, OR COST OF SUBSTITUTE SERVICES, EVEN IF CLOSETHECALL.COM HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
16.2 — Cap on Direct Damages. OUR TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THIS AGREEMENT, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL SUBSCRIPTION FEES PAID BY YOU TO CLOSETHECALL.COM IN THE THREE (3) CALENDAR MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM; OR (B) ONE HUNDRED U.S. DOLLARS ($100.00).
16.3 — Essential Basis. THE PARTIES ACKNOWLEDGE THAT THE LIMITATIONS OF LIABILITY IN THIS SECTION REFLECT A REASONABLE ALLOCATION OF RISK AND ARE AN ESSENTIAL BASIS OF THE BARGAIN BETWEEN THE PARTIES. CLOSETHECALL.COM WOULD NOT PROVIDE THE SERVICE AT THE PRICING OFFERED WITHOUT THESE LIMITATIONS.
16.4 — Exceptions. Nothing in this Agreement limits our liability for: (a) death or personal injury caused by our negligence; (b) fraud or willful misconduct; or (c) any liability that cannot be limited or excluded under applicable law.
You agree to indemnify, defend, and hold harmless CloseTheCall.com, Quantum AI WebApps Digital LLC, and their respective officers, directors, employees, agents, licensors, and successors ("Indemnified Parties") from and against any and all claims, demands, lawsuits, investigations, damages, losses, liabilities, judgments, fines, penalties, settlements, costs, and expenses (including reasonable attorneys' fees and court costs) arising out of or relating to:
We reserve the right to assume exclusive defense and control of any matter subject to indemnification by you, in which case you agree to cooperate with our defense. You may not settle any claim subject to indemnification without our prior written consent if such settlement imposes any obligation on or contains any admission of liability by the Indemnified Parties.
You may cancel your subscription at any time by: (a) accessing your account dashboard and using the cancellation function; or (b) emailing support@closethecall.com. Cancellations are effective at the end of your then-current billing period. You will retain access to the Service through the end of your paid billing period.
We may suspend or terminate your account immediately and without refund if:
We may temporarily suspend your Service (without terminating your account) if we suspect a security breach, violation of the Acceptable Use Policy, or non-payment. We will use reasonable efforts to notify you before suspension unless doing so would aggravate a security risk or legal exposure.
We may terminate this Agreement without cause upon 60 days' written notice to your registered email address. In such event, we will provide a pro-rata refund of any prepaid Subscription Fees for the period beyond the termination date.
Upon termination of this Agreement for any reason:
Please Read This Section Carefully. It affects your legal rights, including your right to sue in court and your right to a jury trial. Most disputes must be resolved through binding individual arbitration rather than litigation.
Before initiating any formal dispute process, the parties agree to attempt to resolve the dispute informally. The complaining party must send a written notice describing the dispute and desired resolution to support@closethecall.com. The parties will negotiate in good faith for 30 days following receipt of the notice before initiating arbitration or litigation.
If informal resolution fails, any dispute, claim, or controversy arising out of or relating to this Agreement, the Service, or your use thereof shall be resolved by binding individual arbitration administered by the American Arbitration Association ("AAA") under its Commercial Arbitration Rules and Mediation Procedures, as in effect at the time of the dispute.
The arbitration shall be conducted: (a) by a single arbitrator mutually selected by the parties or, if the parties cannot agree, appointed by the AAA; (b) in Sheridan, Wyoming, or via remote/video proceedings by agreement; (c) in the English language; and (d) on an expedited basis where the amount in dispute is less than $25,000 USD.
The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.
YOU AND CLOSETHECALL.COM EACH WAIVE THE RIGHT TO A TRIAL BY JURY AND THE RIGHT TO PARTICIPATE IN A CLASS ACTION, CLASS ARBITRATION, PRIVATE ATTORNEY GENERAL ACTION, OR ANY OTHER REPRESENTATIVE PROCEEDING. All disputes must be brought in the parties' individual capacities, not as a plaintiff or class member in any purported class action or representative proceeding.
The following disputes are exempt from the arbitration requirement: (a) claims for injunctive or equitable relief to protect intellectual property rights; (b) claims that may not be subject to arbitration under applicable law; and (c) small claims court actions within the applicable jurisdictional limits.
AAA filing fees shall be allocated per AAA rules. For claims under $10,000, we will pay the arbitrator's fees unless the arbitrator finds the claim was frivolous. For claims over $10,000, arbitration costs are split equally unless the arbitrator directs otherwise.
This Agreement is governed by the laws of the State of Wyoming, United States, without regard to its conflict of law principles and without regard to the United Nations Convention on Contracts for the International Sale of Goods.
For any disputes not subject to arbitration, the parties consent to exclusive jurisdiction in the state and federal courts located in Sheridan County, Wyoming, and waive any objections to personal jurisdiction or venue in such courts.
Your subscription will automatically renew at the end of each billing period (monthly or annually) unless cancelled before the renewal date.
All CloseTheCall subscriptions are automatically recurring. By subscribing, you authorize us to charge your payment method on file at the then-current rate for each renewal period. Monthly subscriptions renew every 30 days. Annual subscriptions renew every 365 days.
We will send you an email reminder at least 7 days before each annual renewal and 3 days before each monthly renewal. The reminder will state the renewal date and amount to be charged. Failure to receive a reminder does not entitle you to a refund of the renewal charge if the subscription was active at the time of renewal.
We reserve the right to change subscription pricing. Any price change will take effect at your next renewal period. We will provide at least 30 days' written notice before any price increase takes effect. If you do not agree with the new pricing, you may cancel before the renewal date.
You may cancel auto-renewal at any time by emailing support@closethecall.com or by contacting us at (716) 317-7666. Cancellation of auto-renewal does not entitle you to a refund of any already-charged subscription fees.
You must be at least 18 years of age (or the age of majority in your jurisdiction, whichever is greater) to use our Service. By creating an account or purchasing a subscription, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into this binding Agreement. If you are entering into this Agreement on behalf of a business entity, you represent that you have the authority to bind that entity to these Terms.
By clicking "Get Started," "Subscribe," "I Agree," or any similar button, or by using the Service after being presented with these Terms, you are providing your electronic signature and consent to enter into this Agreement. You agree that your electronic signature has the same legal effect as a handwritten signature and that this Agreement is legally binding. This is compliant with the U.S. Electronic Signatures in Global and National Commerce Act (E-SIGN Act), the Uniform Electronic Transactions Act (UETA), and the UK Electronic Communications Act 2000.
If you are a consumer located in the European Economic Area (EEA), the United Kingdom, or another jurisdiction with mandatory consumer protection laws, additional rights may apply to you.
Under the EU Consumer Rights Directive (2011/83/EU) and the UK Consumer Contracts Regulations 2013, if you are a consumer (not a business) in the EEA or UK, you have the right to cancel your subscription within 14 calendar days of your purchase date without giving any reason and receive a full refund of all amounts paid, including the setup fee.
To exercise your right, send a clear written statement to support@closethecall.com or to our postal address before the 14-day period expires. You may use the following model cancellation form (but it is not obligatory):
"I hereby give notice that I withdraw from my contract for the provision of CloseTheCall services. Ordered on [date]. Name of consumer. Address of consumer. Signature (if sent on paper). Date."
If you request that we begin providing our Service (including AI training and setup) during the 14-day withdrawal period, you acknowledge and agree that: (a) you expressly request immediate performance; (b) you acknowledge that you will lose your right of withdrawal once the Service has been fully performed; and (c) for partially performed services, you will be liable for a proportionate payment for the service provided up to the point of cancellation.
Nothing in these Terms shall exclude or limit any rights you have under mandatory consumer protection legislation in your jurisdiction, including the UK Consumer Rights Act 2015 and the EU Unfair Contract Terms Directive (93/13/EEC). Where any provision of these Terms conflicts with your statutory rights as a consumer, your statutory rights shall prevail.
If you are located in Australia, our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage.
The following sections shall survive termination or expiration of this Agreement: Intellectual Property (Section 10), Confidentiality (Section 11), Limitation of Liability (Section 16), Indemnification (Section 17), Dispute Resolution (Section 20), Governing Law (Section 21), and any other provisions that by their nature are intended to survive termination.
This Agreement, together with our Privacy Policy, Refund & Guarantee Policy, Disclaimer, and any order forms or statements of work, constitutes the entire agreement between the parties with respect to the subject matter hereof and supersedes all prior or contemporaneous agreements, representations, warranties, and understandings.
We may update these Terms from time to time. For material changes, we will provide at least 30 days' notice by email. Continued use of the Service after the effective date constitutes acceptance. If you disagree with any changes, your sole remedy is to cancel your subscription before the changes take effect.
Our failure to enforce any provision of this Agreement shall not constitute a waiver of our right to enforce that provision in the future.
If any provision of this Agreement is found to be invalid, illegal, or unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will continue in full force and effect.
You may not assign or transfer this Agreement or any of your rights or obligations hereunder without our prior written consent. We may freely assign this Agreement in connection with a merger, acquisition, or sale of all or substantially all of our assets, with notice to you.
Nothing in this Agreement creates any employment, partnership, joint venture, franchise, or agency relationship between the parties.
All legal notices to us must be in writing and sent to: Quantum AI WebApps Digital LLC, 30 N Gould St # 43951, Sheridan, WY 82801, Attn: Legal, or by email to support@closethecall.com. Notices to you will be sent to your registered email address.
You consent to receive communications from us electronically. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
| Purpose | Contact |
|---|---|
| General Inquiries | support@closethecall.com |
| Billing & Payments |