CloseTheCall.com — AI Receptionist Service for Home Service Businesses
Give our AI Receptionist a real shot for 30 days. Use it properly. Forward your calls. Let it work. If you still don't book at least 10 more jobs, capture 50+ new leads, or save 20+ hours of phone tag compared to before — we will refund 100% of your first month's subscription fee and send you $100 cash for wasting your time. No games. No runaround. No asterisks that cancel the guarantee. We stand behind this product.
At CloseTheCall.com, we believe refund policies reveal the character of a company. Businesses that hide behind long, confusing refund policies full of exceptions are businesses that don't believe in their own product.
We believe in ours. This policy is written to be clear, fair, and unambiguous. We will tell you exactly what is covered, what is not covered, and why. We treat every refund request as an opportunity to understand what went wrong and make it right.
This Refund & Guarantee Policy forms part of our broader Terms of Service. In the event of any conflict, the Terms of Service shall govern.
We guarantee that during your first 30 calendar days of active service use, our AI Receptionist will deliver at least one of the following measurable outcomes for your business:
If none of the above outcomes are achieved, and all Qualifying Conditions in Section 3 are met, you are entitled to:
Total maximum payout: Up to $397 ($297 subscription refund + $100 cash bonus) for Starter plan customers. Up to $597 for Pro plan customers. The $100 bonus is paid regardless of which plan you subscribed to, provided Qualifying Conditions are met.
The 30-Day Performance Guarantee applies to your first subscription period only. It does not apply to renewals, reactivations, plan upgrades, or additional accounts. The guarantee cannot be transferred to another customer.
The 30-Day Performance Guarantee is conditional upon you genuinely giving the Service a real opportunity to deliver results. The following conditions must ALL be satisfied to qualify:
Why do these conditions exist? Because the guarantee is about real performance — not about signing up, never configuring the AI, and claiming a refund 31 days later. If your phone was never forwarded to us, we couldn't answer your calls. These conditions ensure we had a genuine chance to deliver before you invoke the guarantee.
The following factors do not disqualify you from the guarantee, and we will not use them as reasons to deny a valid claim:
Setup Fees compensate us for the time and labor required to: (a) review your onboarding information; (b) configure and train your AI Receptionist; (c) test the AI against your specific business scenarios; (d) set up your call routing, SMS notifications, and dashboard; and (e) provide initial onboarding support.
This work begins within 24 hours of your subscription activation. Because the labor is performed immediately and cannot be "undone," Setup Fees are non-refundable once onboarding has commenced. If you cancel within 24 hours of signing up before any onboarding work has begun, we will consider a Setup Fee refund on a case-by-case basis at our sole discretion.
After your first 30 days, we do not offer refunds for subscription fees under any circumstances other than a billing error on our part. This is because: (a) you had a full 30-day period to evaluate the Service; (b) you received a full month of active service in exchange for the fee; and (c) the 30-Day Performance Guarantee provides an adequate remedy for the initial subscription period.
If you are unhappy with the Service after the guarantee period, your remedy is to cancel your subscription, which you may do at any time per Section 7. No partial-month refunds are issued.
To submit a guarantee claim or refund request, follow these steps exactly:
Email support@closethecall.com with the subject line: "30-Day Guarantee Claim — [Your Business Name]". Do not use any other contact channel for refund requests — this ensures your request is directed to the correct team and creates a documented record.
Your email must include: (a) the email address associated with your account; (b) your full business name; (c) the date you signed up; (d) a specific statement of which guaranteed outcome was not achieved (booked jobs, leads captured, or hours saved); and (e) a minimum 3-sentence written explanation of why the Service did not deliver the expected results.
You will receive an acknowledgment email within 1 business day confirming we have received your request and outlining the next steps. If you do not receive acknowledgment within 2 business days, email again with "FOLLOW UP — Refund Request" in the subject line.
Our team will verify your account history, call logs, onboarding completion status, transcript review activity, and call volume to confirm all Qualifying Conditions are met. We may contact you with follow-up questions. We will not use this verification period to look for technicalities to deny valid claims.
We will inform you of our decision within 7 business days of receiving your complete request. If approved, the refund is initiated immediately (see Section 6 for processing timelines). If denied, we will provide a written explanation specifying which Qualifying Condition(s) were not met.
If your refund request is denied and you believe the denial was in error, you may submit a written appeal within 14 days of the denial notice to support@closethecall.com. Appeals are reviewed by a different member of our team than the original reviewer. Our decision on appeal is final within the terms of this Policy. Your rights under applicable consumer protection laws are not affected.
| Refund Type | Processing Time | Payment Method |
|---|---|---|
| Subscription Fee Refund | 5–10 business days after approval | Original payment card via Stripe |
| $100 Cash Bonus | 3–5 business days after approval | PayPal, Venmo, or mailed check (your choice) |
| Billing Error Correction | 3–5 business days after confirmation | Original payment card via Stripe |
Stripe's standard processing means refunds to credit/debit cards may take an additional 5–10 business days to appear on your statement after we initiate the refund, depending on your card issuer. We cannot expedite this timeline.
If your original payment method is no longer valid (expired card, closed account), we will work with you to arrange an alternative refund method. You must notify us of this situation when submitting your refund request.
You may cancel your subscription at any time through either of the following methods:
Cancellations are effective at the end of your then-current billing period. You will continue to have full access to the Service through the last day of your paid billing period. No partial-month refunds are issued for unused days after cancellation.
Example: If your billing date is the 1st of each month and you cancel on February 15, your Service remains active through February 28/29. You will not be charged for March. No refund is issued for the unused February 15–28 period.
If you cancel and wish to reactivate within 30 days of your cancellation date, contact us at support@closethecall.com. We can typically restore your AI configuration and data within 24 hours. A new Setup Fee may not be required for reactivations within the 30-day window, at our discretion. Reactivation after 30 days requires a new subscription and Setup Fee.
We do not charge any cancellation fees, early termination fees, or penalties for canceling your subscription at any time. We believe in earning your continued business through performance, not through contractual lock-in.
We take billing accuracy seriously. If you believe you have been charged incorrectly — whether due to a double charge, an incorrect plan, an unauthorized charge, or any other billing discrepancy — follow these steps:
Billing errors reported after 60 days of the charge date may not be eligible for correction at our discretion, unless the error resulted from our own fraud or willful misconduct.
Please Contact Us Before Initiating a Chargeback. We can resolve virtually any billing issue faster and more favorably for you through direct communication than through the chargeback process.
Initiating a chargeback or payment dispute with your bank or card issuer without first contacting us constitutes a material breach of this Agreement. In such cases, we reserve the right to:
If you have a legitimate dispute, please use the process in Section 8. We will work with you in good faith to resolve it. We have never lost a legitimate billing dispute because we resolve them before they escalate.
We recognize that extraordinary circumstances sometimes arise that fall outside the strict terms of this Policy. While we cannot make blanket promises, we will consider refund or credit requests in the following exceptional circumstances on a case-by-case basis at our sole but good-faith discretion:
To request consideration under exceptional circumstances, email support@closethecall.com with documentation supporting your claim. We will respond within 5 business days.
Add-on services (e.g., Review Generation Automation, Missed Call Text-Back, Estimate Follow-Up) are billed monthly as additions to your base plan. Once a monthly add-on period has begun, the fee for that period is non-refundable. You may cancel add-on services at any time, effective at the end of your current billing cycle for that add-on.
Lead Reactivation campaign fees are non-refundable once the campaign has been built and scheduled, which typically occurs within 3–5 business days of payment. If you cancel before campaign build begins, a full refund is available. If you cancel after build is complete but before launch, a 50% refund may be offered at our discretion. Once the campaign has launched (first messages sent), no refunds are available.
One-time setup and audit fees for Google Business Profile services are non-refundable once work has commenced. Work is deemed to have commenced within 3 business days of payment.
If you are a consumer in the EU or UK, you have additional statutory rights that cannot be excluded by this policy.
Under the EU Consumer Rights Directive (2011/83/EU) and the UK Consumer Contracts Regulations 2013, consumers (not businesses) located in the EEA or UK have the right to withdraw from a distance contract within 14 calendar days of purchase without providing a reason. If you exercise this right within the 14-day period, you are entitled to a full refund of all amounts paid, including setup fees, processed within 14 days of our receipt of your withdrawal notice.
If you have expressly requested that we begin providing our Service (including AI training, configuration, and call answering) during the 14-day cooling-off period, and you have acknowledged that doing so means you will lose your right of withdrawal once the Service is fully performed, then: (a) you lose the right to a full withdrawal refund once the service is fully delivered; and (b) for partially delivered services, you will be liable for a proportionate amount reflecting the service provided up to the point of withdrawal.
To exercise your 14-day right of withdrawal, send a clear written statement to support@closethecall.com before the 14-day period expires. You do not need to use a specific form, but your notice must clearly state your intention to withdraw.
If you are a UK consumer, nothing in this Refund Policy limits or excludes your rights under the Consumer Rights Act 2015, including your right to a remedy if the service is not provided with reasonable care and skill, or if it does not conform with the information provided to you before purchase.
Monthly subscriptions auto-renew on your billing date. We send renewal reminders 3 days before each charge. If you fail to cancel before the renewal date, the charge is final and non-refundable. However, as a gesture of goodwill, if you contact us within 48 hours of an unwanted renewal charge, we will issue a full refund of that renewal and cancel your subscription.
Annual subscriptions auto-renew on your annual billing date. We send renewal reminders 7 days before each annual charge. If you fail to cancel before the renewal date, you may request a prorated refund for unused months, calculated as follows:
Refund = (Annual Amount Paid) × (Remaining Full Months ÷ 12)
Prorated annual refund requests must be submitted within 30 days of the renewal charge. Requests after 30 days will not include a prorated refund, though you may still cancel to prevent future renewals.
Setup fees are one-time charges applicable to your initial subscription only. Setup fees are not charged on renewals and therefore are not subject to renewal refund calculations.
All payments are processed through Stripe (stripe.com). Refunds are issued to the original payment method used at the time of purchase. We cannot issue refunds to a different payment method, bank account, or third-party wallet.
All prices are quoted in US Dollars (USD). If your bank converts currency, any exchange rate differences or fees charged by your bank are your responsibility and are not refundable by CloseTheCall.
Stripe's processing fees are non-recoverable. In the event of a refund, the Stripe processing fee (approximately 2.9% + $0.30 per transaction) is absorbed by CloseTheCall and is not deducted from your refund amount.
If you are dissatisfied with the outcome of a refund request, you may escalate through the following process:
We encourage resolution through dialogue before initiating chargebacks. Initiating a chargeback while a legitimate dispute resolution process is ongoing may result in account suspension pending resolution, as outlined in Section 9 of this policy.
For any questions about this Refund & Guarantee Policy, or to submit a refund request, contact us:
| Purpose | Contact |
|---|---|
| Guarantee Claims & Refund Requests | support@closethecall.com |
| Billing Errors & Disputes | support@closethecall.com |
| Cancellations |
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